to check on updates to your support ticket.Īs well as a Live chat support option Via the main support site Ubisoft also has online support options via Facebook or Twitter in case you have those apps installed. Please include your MS info and DX diag files to your support ticket, to make it easy for them to assist you You can do so from that above LINKED page. If you still have an issue, Please Contact Ubisoft Support Directly. Please see the Ubisoft Support Troubleshooting page here and please go through the steps provided you may wanna upgrade to windows 10Īs both Microsoft as well as UBI connect NO longer support Windows 7Īlso you never posted your system Specs do you have a dedicated Video card is your PC a laptop or desk top >?Īdditionally, for other issues you may wish to look into, that may be the cause of your problem.
Windows 7 may be a problem too as it is no longer supported. i gave him the same answer and it corrected his problem you should be able to log into your ubi acciunt and download the updated version of the game directly and at least be able to verify your game install, right in UBI connectĪnother user posted the same issue a while ago.
You need the latest version of ubi connect installed.
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